Cancelled/Postponed Events

Occasionally, events are cancelled or rescheduled by the promoter, team, band or venue. Should this occur, we will endeavour to contact you either by phone, e-mail, SMS or letter with the contact details you provide at the time of booking. To gain a refund on tickets for a cancelled or rescheduled event, tickets must be returned to the point of purchase by a secure method of post. Tickets purchased in person from a Ticketmaster ticket centre should be returned directly to the ticket centre for a refund. All other tickets should be returned to the following address by a secure method of post:>

Ticketmaster Customer Services
2nd floor,
College Park House,
20 Nassau Street,
Dublin 2, D02 VY46

You can also refer to our Latest News page or the event page on the website to find out about cancellations or rescheduled events.

Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.

If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Please make sure to include/provide your reference number so we can expedite your refund if applicable.