Service Charge and Order Processing Fee

What is the difference between the Service Charge and Order Processing Fee?

The Service Charge applies per ticket. The Order Processing Fee applies once per order, regardless of the quantity of tickets purchased.

Why are these charges levied?

The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

Service Charges are also shared with ticket outlets that use our equipment to make tickets available locally.

If we incur ticket delivery costs, these will be included in the Order Processing Fee. Examples include postage and packaging, or the support of newer delivery methods such as ticketFast, where scanning hardware is required at participating venues.

How much is the service charge and the order processing fee?

As an authorised ticket agent, we negotiate our charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. Reduced fees may be available by purchasing tickets directly at the box office.