Box Office Collection

Most venues, which sell tickets via Ticketmaster, offer what is called "Box Office Collection", through which you can pick your tickets up right at the event prior to the show. If you were able to choose Box Office Collection for your tickets, then it is available for your event. Box office rules and hours vary. Some may not be open until an hour prior to event time, while others may be open during regular business hours every day. Some buildings advise patrons to arrive very early to pick up tickets to avoid long lines. Most venues will not let you pick up your tickets from THE Box Office until the day of the event.

In order to pick up your tickets, you may be required to present:

  • A valid photo ID, driver's license or passport.
  • The credit card you used to purchase the tickets.
  • Your confirmation number.

The box office will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets from Ticketmaster or if the photo on the ID does not appear to be the photo of the person retrieving the tickets.

International Box Office Collection

If you order tickets to an Irish or Northern Irish event and you have a billing address that is outside of Ireland or the UK, then you may be obligated to use international Box Office Collection as we may not have sufficient time to post your tickets to you. You must provide an email address, along with a local telephone number where you can be contacted up to the day of the event. Tickets will be held at the venue box office where the event will take place.