The life of your ticket follows the same path, regardless if you buy it online at ticketmaster.ie or over the phone.
1. You buy a ticket (select method of payment and delivery preference).
2. We confirm payment with your bank (fraud protection and ticket limit check)
3. We confirm payment with your bank (fraud protection and ticket limit check)
4. You receive your tickets via post or pick them up at the box office
5. Enjoy the show.
When purchasing tickets online or through our Call Centre, a request for card authorisation is made to your card company or bank. If for any reason your card is not authorised, you will be informed immediately by a message on the website, the transaction will be terminated, and the tickets will be returned to the pool. We are unable to give customers any further indication as to why the card has not been authorised and suggest that customers contact their individual branch or credit/debit card company for more information. Ticketmaster only posts tickets to the billing address of a card. If the address in your booking does not correspond to that held by your card company, your tickets may be cancelled. Should you have any questions about an item attributed to Ticketmaster on your card statement, please contact our Customer Services Department immediately on the appropriate number listed below:
0818 903 001 (Republic of Ireland)
00 353 818 903001 (International customers)
Mail and Box Office Collection
Ticketmaster aims to post all tickets within 72 hours of booking, unless stated otherwise at the time of your booking. If you have a confirmation number for your order, your tickets are likely on their way. If you have not received your tickets within 72 hours of the event, please contact customer service as soon as possible. Ticketmaster only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company we may cancel your tickets.
Irish and UK Mail Customers - If you have selected delivery through standard post, please allow 7- 10 days. Users from the UK are requested to select the Irish postage option.
Some types of tickets have posting restrictions, including:
International Mail Customers - If we can't post the tickets to you in time, delivery through the post will not be an option in the booking process, and international customers will be asked to pick up tickets at the box office.
If your address changes before we are able to post your tickets, please contact our customer services department immediately. In order to change your address details, we require written confirmation of your new address in the form of a photocopy of the card statement with your new address printed on it.
Box Office Collection
If you have selected box office collection, your tickets will be held at the venue on the day of the event. Tickets are usually available from one hour before the event, but please check the venue information page to make sure. You will need to provide your credit card and confirmation number for identification purposes.
We'd like to make your experience at Ticketmaster as easy as possible. Following are three easy ways to help you look for event and venue information:
To help you find events more easily, we've organized our events in four easy-to-browse categories. Just click on a tab at the top of any Ticketmaster page to see events organized by music, arts & theatre, sport and family & attractions. If you'd like to find events to find events that are happening in your region, enter your city or county in the "Browse" box on the top left of the page.
Events are categorized by:
Arts and Theatre
Family and Attractions
To find a specific event or venue, simply type the partial or full name of the event or venue name into the yellow search box located on the top left of the home page.
To find a specific "Event" or "Venue":
Type in the full or partial name of the act or event.
Example: "David Bowie" or "Bowie"
Example: "Gaiety Theatre" or "Gaiety"
"David Bowie at the Gaiety Theatre" will not return results for David Bowie or Gaiety Theatre. Type in either "David Bowie" or "Gaiety Theatre" to receive event or venue search results.
Browse Ticketmaster's wide selection of events by using the blue browse box on the upper left side of the homepage.
Refine your search by:
Entering city or county
Selecting a category of interest
Selecting a date range to search in