Ticketmaster Fan Guarantee

Showstopping flexibility

We only sell official tickets straight from the artists, promoters and venues

All our tickets are 100% verified. The seat you buy is the seat you get.

We give you three days to change your mind*

Our tickets are fully refundable for 72 hours after purchase up until two weeks before the event.

*Exceptions apply

Complete form to apply for a refund

We'll exchange your tickets if you find better ones*

For a small fee of €6 / £6 per order you can swap or upgrade your original tickets for equal or higher priced ones for the same show or event.

Call us to upgrade or exchange

We'll let you transfer tickets to your friends and family

We are making our eTickets portable. Ticket Transfer is coming soon!

We'll refund your money if an event is cancelled

In the unlikely event a show cancels, we'll always give you your money back. Alternatively, we can rebook you into the rescheduled date (if announced) and the timing fits with your plans.

Contact Customer Service Help

*Exceptions apply

*Exceptions include season tickets, installment-payment tickets, deposit-payment tickets, multi-part/multi-day/series tickets, Platinum Tickets, VIP tickets, tickets that are part of packages, tickets you have transferred to another person, tickets purchased from our Groups department, tickets purchased though resale, tickets subsequently offered at a discount, Ticketweb.ie tickets and tickets purchased on a Ticketmaster distribution point other than www.ticketmaster.ie or via the Ticketmaster call centre.