Supervisor, Box Office Operations

Supervisor, Box Office Operations

JOB DESCRIPTION

Job Description: Supervisor, Box Office Operations
Company: Ticketmaster IRELAND
Location: Dublin
Reporting to: Dublin TM IRELAND Box office operations Manager
Salary: on application
Working hours: 37.5 hours per week plus additional time as required to meet business requirements. There are frequently out of office hours events and this role will require flexible working hours.
Holidays: 25 days per annum

Position: Role Description:


The Box Office Manager is responsible for overseeing the sale and collection of all tickets on-site while ensuring the security of ticket proceeds and it is the role of The Box Office Supervisor to assist in the fulfilment of those duties. The Box Office Supervisor will provide support to a pool of staff while ensuring the highest standard of customer service is delivered at all times.

Responsibilities:


  • Supporting a pool of casual and part-time box office staff

  • Selling tickets for up-coming events

  • Liaising with event organisers and venue owners while delivering on-site box office services

  • Ensuring box-offices are adequately staffed, stocked and presented

  • Monitoring cash handling and ticket reconciliation procedures

  • Ensure PCI compliance of Box Office

  • Primary point of contact for all Box office queries and issues

  • Complete and/or oversee ad/hoc requests as required

  • Occasionally covering the duties of the Box office Manager


  • Requirements:



    Skills / Knowledge / Experience



  • Previous knowledge of Ticketmaster's host & PCI ticketing platforms

  • Knowledge of Microsoft Word, Excel and bespoke computerised systems

  • Understanding of the Ticketing / Entertainment Industry

  • Previous experience in team leadership

  • Previous experience in customer service

  • Previous experience in a cash handling role

  • Full clean driving licence / Own Car

  • Cash management experience


  • Behaviours


    The following attributes determine how the role will be carried out and are required to be a success:

  • A well-presented individual who is responsible, dependable and trustworthy.

  • Good conflict resolution skills

  • Excellent planning and organisational skills

  • The ability to deal appropriately with confidential and sensitive information

  • The ability to be enthusiastic and encourage a positive attitude towards Ticketmaster and its services



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